Technical Service Representative
Our client in Charlottetown is looking to hire Technical Service Representatives for a busy Customer Contact Environment. Are you an analytical thinker with a technical aptitude? Are you honest, respectful, innovative and driven to be the best? If the answer is yes, we’d like you to join the team!
A Technical Service Representative receives inbound phone calls from users to help them troubleshoot and resolve technical issues with their products and services. paid training and consistent coaching are provided to ensure your success on the job
• Accurately document and update records in required systems.
• Provide prompt resolutions to customer inquiries by providing appropriate and accurate information.
• Answer incoming calls from customers concerning technical support issues and inquiries in a professional, polite, and courteous manner.
• Field billing inquiries from customers while assisting in activating new service provisions, providing plan upgrade information, and cross-selling when applicable.
• Test, analyze and clear customer reported trouble
• Interpret customer records and repair tickets
• Strong customer service skills
• Strong language skills in English, written and spoken
• Excellent communication and presentation skills
• Ability to work within a 24/7 environment
• Requires high school diploma or equivalent
• Basic computer operations
• Computer savvy with a keen interest in understanding how things work
• PC and hardware troubleshooting
• Solid problem-solving skills with proficient attention to detail
• Experience working in MAC and PC operating systems
• Familiarity with remote desktop environments
• Ability to multitask between systems
• Ability to quickly adapt to change
• Application and software support, minimum of 6 months experience
• Previous Customer Contact Centre Experience
• Basic knowledge of accounting is a nice to have but not required
PERKS OF THE JOB
• Employee discounts
• Weekly one on one coaching
• Paid time off
• Medical, dental and vision benefits
• Potential for career growth
Send your resume to firstname.lastname@example.org attention Kelly. Please specify the job title Technical Service Rep in the subject line.